Purpose and status
Review draft — updated 20 October 2026. These terms describe the intended conditions for the Waaimo assessment service. They require confirmation of the contracting operator, commercial arrangements and applicable law before adoption. An executed order or service agreement governs any conflicting commercial provision.
The service
Waaimo helps organisations create assessments, invite candidates, review responses, inspect integrity signals and manage results. The available features depend on the agreed plan and configuration. A demonstration is an opportunity to evaluate the product; submitting an enquiry does not create a paid subscription or guarantee access.
Accounts and authorised users
Organisations must provide accurate account information, restrict access to authorised users, protect credentials and promptly report suspected compromise to support@waaimo.com. Users must act within their permissions and must not impersonate another person or bypass access controls.
Customer responsibilities
The inviting organisation is responsible for its assessment questions, candidate communications, recruitment criteria, lawful processing grounds, notices, accessibility arrangements and decisions. It must hold the permissions needed to upload materials and instruct processing. It must not request information unrelated to a legitimate assessment purpose.
Candidate participation
Candidates must follow the instructions shown for the assessment, submit their own work and use assistance only where expressly allowed. They should raise technical problems or accommodation needs with the organiser. Integrity flags may require explanation and human review rather than an automatic adverse conclusion.
Pricing and payment
Published plan figures are indicative until confirmed in an order. Billing frequency, included usage, taxes, renewal, payment dates, cancellation and refund terms must be set out before a paid order is accepted. A demo request is not a purchase. No unpublished fee or automatic renewal is created by this page.
Customer content and service rights
Customers retain their rights in their questions, uploaded materials and assessment records. They authorise the processing necessary to provide the agreed service. Waaimo and its licensors retain rights in the platform software, design and documentation. No ownership of customer content transfers merely because it is uploaded.
Acceptable use
Do not attempt unauthorised access, distribute malware, interfere with availability, scrape private records, expose confidential questions, submit unlawful content or use the service for discrimination or harassment. The Acceptable Use Policy provides further examples. Suspected misuse may be investigated and access may be restricted proportionately.
Results and limitations
Assessment results depend on question quality, configuration, candidate circumstances and available evidence. The service does not guarantee hiring outcomes, detect every form of cheating or replace professional judgement. Monitoring can produce false positives. Organisations must review relevant context before acting on a flag.
Availability and support
Maintenance, network failures and third-party interruptions can affect availability. Support is available through support@waaimo.com. Response targets, service credits, uptime commitments and recovery obligations apply only where expressly agreed in writing.
Privacy and confidentiality
Each party must protect confidential information it receives and use it only for the agreed purpose, subject to lawful disclosure requirements. Personal information is addressed in the Privacy Policy and any executed data processing agreement. Customers requiring a DPA should request it before uploading live candidate data.
Suspension and termination
Access may be limited where reasonably needed to address a security incident, unlawful conduct or material breach. Commercial termination rights, notice periods, data export and deletion arrangements must be defined in the applicable agreement. Mandatory rights and lawful preservation duties remain unaffected.
Liability, law and disputes
Any liability allocation, limitation, indemnity, governing law and dispute forum must be agreed with the identified contracting operator. This draft does not invent a monetary liability cap or jurisdiction. Nothing in an adopted agreement may exclude rights or liabilities that applicable law makes non-excludable.
Changes and contact
Material service or contractual changes should be communicated before they take effect where required. Contact support@waaimo.com with questions about these terms or to request the proposed service agreement.